Direct from the manufacturer — three things to check before a bulk order
Our factory
Our own production base and workshops, with photo records of every stage from timber selection to finished instrument.
See the factory tour
Quality control
Every instrument is checked one by one before it leaves: soundboard, string spacing and assembly are all recorded.
See quality control
Certificates
Our history, licences and industry honours are published in full — and you are welcome to visit before signing.
See certificatesCustomers outside mainland China: the stores below are set up for the domestic market. Please contact us directly to discuss ordering, payment and delivery — we will confirm the details with you before anything is paid.
For your security, and to keep your after-sales cover intact, please verify our staff member’s WeChat ID before transferring any money, or use one of the official payment methods below. We do not recognise any other method of payment. Please check the details carefully.
Buying in mainland China
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Tmall flagship store
Purchases run through Taobao and Alipay, with buyer protection for the whole transaction.
Wangwang:
Buy now
Scan to pay
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WeChat Pay -
Alipay
How to order
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Ordering process
Send an enquiry → a colleague confirms model, quantity and configuration with you → we issue a formal written quotation (unit price, accessories, freight range, lead time) → contract on confirmation → production with instrument-by-instrument quality checks → shipment with tracking. Overseas customers get a dedicated English-speaking contact. -
Minimum order and quotation
Single instruments and bulk orders are both quoted. Volume orders for studios, schools and institutions are priced by quantity and model mix, usually below retail; dealer and distributor terms are separate. All prices are confirmed in the written quotation — retail prices on this site are indicative only. -
Lead time
Confirmed in writing on the quotation and depends on model and quantity: stock models are faster than made-to-order ones, and bulk or school configurations take proportionally longer. The quotation and contract govern. -
Packing, shipping and documents
Domestic orders ship by trackable logistics to an address you specify. International orders can be arranged with packing and transport options; freight and timing are quoted per shipment. Formal invoices are available, and customs documentation can be provided for export orders. -
After-sales
See the After-sales page for our policy. Please contact us about any quality issue on arrival rather than dismantling the soundboard or bridges yourself; volume customers can negotiate periodic inspection and parts supply.
Overseas customers: the Tmall and Taobao stores and QR-code payments above are set up for mainland China. Please contact us directly — we provide English support, written quotations and shipping arrangements.